Shipping policy

Zenivo Shipping Policy

1. Overview

At Zenivo, we take every measure to ensure your order arrives safely, efficiently, and in perfect condition. Each piece is handled with care and transported through trusted logistics partners experienced in luxury furniture delivery.

Our curated collections are sourced from Europe’s leading ateliers and shipped worldwide. As many of our pieces are made to order, delivery timelines may vary depending on the product’s origin and craftsmanship schedule.

2. Order Processing

  • Orders are processed within 3–5 business days of confirmation.

  • For made-to-order or custom items, production and preparation may take 8–12 weeks, depending on the manufacturer and design complexity.

  • Once your order is ready to ship, you will receive a confirmation email with tracking details.

3. Shipping Methods

We partner with reliable carriers that specialize in handling fine furniture and lighting.

Shipping options may include:

  • Standard Delivery: For smaller décor items and accessories.

  • White-Glove Delivery: For large or fragile pieces, including in-room placement and packaging removal (available in select regions).

4. Delivery Timelines

Estimated delivery times vary by destination:

  • Canada & United States: 3–6 weeks after dispatch

  • Europe: 2–5 weeks after dispatch

  • Middle East & International Destinations: 4–8 weeks after dispatch

Please note that delivery times are estimates and may be affected by customs inspections, international regulations, or carrier delays beyond our control.

5. Shipping Costs & Duties

  • Shipping costs are calculated at checkout based on weight, size, and destination.

  • Customs duties, import taxes, and brokerage fees may apply for international orders and are the responsibility of the client.

  • Zenivo is not liable for additional fees charged by customs authorities.

6. Delivery Inspection

Upon delivery, we kindly ask that you inspect your order immediately.

If you notice any damage, please:

  1. Note it on the delivery receipt before signing.

  2. Photograph the affected area and packaging.

  3. Contact support@zenivo.ca within 48 hours to initiate a claim.

This ensures we can resolve the issue swiftly through our logistics and insurance partners.

7. Undeliverable or Refused Shipments

If an order is refused or returned to us due to an incorrect address or missed delivery attempts, the client will be responsible for the return shipping fees and any additional redelivery costs.

8. Questions or Assistance

For inquiries about your shipment, please reach our Client Services team at:

📧 support@zenivo.ca

🌐 www.zenivo.ca